How long my order will take to be
We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How can I track my order?
We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 8-10 business days after you receive that e-mail.
Please contact us at firstname.lastname@example.org if you do not receive tracking confirmation within those days.
Why I’m not able to track my order?
Please note that tracking information will be displayed 8-10
business days. If a tracking number is not searchable after this period of
time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
We suggest you can contact our Customer Service at email@example.com in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
The courier tried to deliver the package but I wasn't at home, what
should I do?
Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.
I tracked down my order and the status says Return to Sender,
what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.
The tracking site says Delivered but I haven’t received my order
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Please contact our Customer Service at firstname.lastname@example.org for further assistance. We are not responsible for any stolen packages.